1. Orator Media Design, Inc. starts working on a project upon receipt of a down payment. Unless otherwise specified in writing, the client is invoiced for the remaining balance upon completion of the project. Websites are made live upon completion of the project, when all payments are cleared. If applicable, hosting fees must be paid monthly or annually.
2. Additional services come at additional fees, on a fee for service basis or at an hourly rate. If clients require additional services, the correspondent fee is added to their invoice and they are charged accordingly.
3. Delays in project completion may occur when:

• There is a delay in payment
• The client requests further changes to the design, structure, function or content of the project
• The client purchases additional services related to the project
• There is a delay in the receipt of materials from the client
• Time frame estimates are approximate only and are subject to change at any time at Orator Media Design’s discretion. At any time, and at its sole discretion, Orator Media Design may decide to put a project on hold.

4. All of our services are 100% satisfaction guaranteed. We don’t stop working until our clients are completely satisfied with their solution. That is our commitment. However, Orator Media Design will under no circumstances be held responsible for satisfying unreasonable expectations or requests. Orator Media Design retains sole discretion to decide whether or not a request or an expectation is reasonable or lies within the scope of services offered to its clients. As an example, if a client purchases a certain service, but in order to be fully satisfied, Orator Media Design judges that an additional service is necessary, then it is no longer Orator Media Design responsibility or commitment to satisfy the client. In other words, Orator Media Design guarantees 100% satisfaction within the framework of its original agreement with the client, according to Orator Media Design’s understanding.
5. Services or parts of services (i.e. elements of a project) that have been approved by the client are considered as services with which the client is 100% satisfied. Any further work on these services (elements of the project) will be invoiced accordingly.
6. Unless clearly specified otherwise, all project statuses are set as “completed” after a 3 month period has passed (calculated from the first payment date).This means no more work will be done on that project and no service will be provided. This doesn’t apply to hosting services, which are provided independently of the project status, and only according to the client’s payments.
7. If a client is not satisfied with Orator Media Design’s services, that client can ask for a refund of any unused monies. Orator Media Design will make every effort possible to remedy the clients dissatisfaction, but if no remedy can be achieved, accounting will review any irrecoverable costs and issue a partial or full refund to the client.
8. Once a website project fee is paid in full to Orator Media Design, any elements of text, graphics, photos, contents, trademarks, or other artwork furnished to the client for inclusion in the website are owned by the client. All custom software, scripts, plugins, methods, integrations, tools, or code developed by Orator Media Design in the course of building the website, including custom integrations specifically requested by the client and built to their specification, will remain the sole intellectual property of Orator Media Design. Once the project fee is paid in full to Orator Media Design, the client will be automatically granted a non-exclusive, perpetual, fully-paid and royalty-free, irrevocable and world-wide license to these materials.
9. Orator Media Design assumes its clients have permission from the rightful owner to use any photos, graphics, text, and other content provided by the client to Orator Media Design for inclusion in the client’s websites. Clients agree to hold harmless, protect, and defend Orator Media Design from any claim or suit arising from the use of such work.
10. Orator Media Design retains the right to display graphics and other web content elements as examples of their work in their portfolio, on their website, in marketing materials, magazines, books, and anywhere else they may desire to display their work.

• Orator Media Design doesn’t assume any responsibility or liability for the content of the websites it designs and/or hosts. Orator Media Design has no control over any information, materials, or products found thereon.  Orator Media Design services do not constitute a binding legal, financial or business advice and any actions made by its clients as a result of Orator Media Design services are the sole responsibility of the client.
• Because of the nature of web design and programming work, websites always appear differently on different computers. Screen resolution, operating system, and browsing software are just a few examples of variables that may affect the way a website looks. The client must be aware of these possible variations and Orator Media Design will not be held responsible for them.
• Orator Media Design, Inc. is a Virginia Limited Liability Company that maintains an office in Sterling, VA.  The majority of its design and development are done on those premises. Orator Media Design, Inc. hires and has the right to fire employees based on their performance.

Should you have any questions or concerns about these terms and conditions, please send us an email at hello@OratorMedia.com. Thank you for doing business with us! We really appreciate it.